How BCG Made Every Worker On Site Verified and Accountable

The Challenge: Limited Access Control Capabilities Led to Limited Worker Intel—and Higher Safety and Claims Exposure.

A swipe card tells you a worker opened a turnstile. It cannot tell you who they are, which subcontractor they belong to, or whether their New York safety training is current. For an enterprise GC operating tight NYC sites that sit right against exposed public areas, with no campus setback to create a boundary, that missing intel becomes a safety, compliance, and claims problem. Broadway Construction Group was leaning on trust, sign-in sheets, and head counts that were often illegible or incomplete—leaving safety managers and operations leaders without reliable ground truth when an incident or claim occurred.

"The pain point we were trying to solve was improving access control, particularly here in New York City. A lot of our sites are right up against public streets. We wanted to control the perimeter of our sites better from both a safety and a worker accountability point of view. We were depending a little too much on trust, paperwork, and sign-in sheets that are often signed illegibly or incompletely."

David Rivera, Director of Operations, Broadway Construction Group

That data gap gets expensive fast. New York's gravity-fall law tenders a fall-related incident to the property owner and the construction manager by default, so BCG had to be able to identify the responsible subcontractor and the correct insurance quickly to avoid owning losses that should be transferred. For a safety leader, not knowing exactly who was on site, for whom, and with what training at the time of an incident meant slower investigations, weaker defenses, and higher risk.

"The moment an incident is connected to a gravity fall, it automatically gets tendered to the property owner and to the GC. The law assumes the owner and the GC are the responsible party, and then we have to shed that responsibility through contract to other people."

David Rivera

Most workers did not even know which contracted entity they worked for, and traditional paper trails failed to answer the question quickly enough for safety investigations or claims defense.

The Solution: Tie Every Entry to a Verified Worker (and a Safety-Ready Record)

BCG has been able to tie every site entry to each verified worker profile through BiltOn. Orientations are standardized against the safety training cards issued by the NYC Department of Buildings, so every name matches a real credential. The system limits contractor selections to only the entities BCG holds contracts with, which removes the chance of logging a worker under a company that was never under contract and forces the right conversation about who each person works for. For safety managers, that means every worker at the gate has a known employer, a known orientation date, and a credential that can be surfaced in seconds.

"We standardize all name entries against the cards that are issued by the Building Department of the City of New York. We limit the names of contractors to only contractors that we have contracts with inside the access control system, so we can't even inadvertently pick a company that we don't have a contract with."

David Rivera

BiltOn is the verifiable truth workforce credentialing platform, especially when integrated with Autodesk, which expedites worker profile management. Moving from traditional forms of building trust—relying on human word of mouth and incomplete manual paperwork—toward digitized and automated verified workforce management initiates the shift from a basic system of record to an intelligence platform that safety, risk, and operations can all pull from.

"The Autodesk integration was so important for us. No other competitor has the capability to integrate a person’s facial scan and populate their information in a daily field report automatically."

David Rivera

Every site is verified with transparent data that safety and risk leaders can rely on when they need to reconstruct who was on a job, with what training, at any point in time.

The Results: A Record That Defends Claims—and Speeds Safety Response

The clearest payoff showed up when a claim arrived. When a dispute arose over which workers were on which site and when, BCG pulled clock-in and clock-out data across its projects and gave general counsel a verified record of who was where. That transformed a potentially high-cost prevailing-wage dispute into a data-backed investigation and gave the team a faster, stronger position—reducing the time spent on manual reconstruction and helping avoid paying for days and sites where workers were never present.

"I was able to go through BiltOn and show when all of these individuals clocked in and clocked out of job sites. For many of the days they were claiming, they were either not on that site or they were on another job site. And that information assisted general counsel in combing for verifiable truth."

David Rivera

The same speed applies to safety incidents. When an injury is reported, BCG looks the worker up, confirms a current orientation, verifies the contracted entity, and notifies the right parties in minutes instead of hours or days. For safety leaders, that means faster incident triage, cleaner documentation, and a defensible record when regulators or insurers ask what happened and who was involved.

BCG by the Numbers (for Enterprise Safety & Risk)

• Roughly $900M under construction management across the portfolio, all covered by a single access-control and credentialing standard

• Grew from ~37 to ~46 employees while maintaining a consistent, portfolio-wide access and safety verification process

• Only ~6 people in the central office, supporting enterprise-level safety, claims, and operations oversight

• Operations runs on a lean team: 2 operations staff plus 2 principals—without adding headcount to manage access control, orientations, or daily reporting

• Worker orientations verified as current within the last 12 months across active sites, giving safety leaders a current view of training compliance at the gate

Reported Outcomes (Safety and Claims ROI)

• Worker identity and employer tied to a verified, contracted entity at the point of entry—reducing investigation time when an incident or claim occurs

• Clock-in and clock-out records available to support claims defense across the portfolio, helping safety and risk teams quickly confirm or disprove who was on site on a given day

• Orientation status and credentials looked up instantly when an incident is reported, cutting the time to assemble incident facts and documentation from days to minutes

• At least one prevailing-wage claim defended with BiltOn access data, sent straight to general counsel to help establish the facts—avoiding potential overpayment for days and sites where workers were never present

• A lean central operations team running contracts, insurance, safety, and claims across the portfolio on one system—without adding dedicated headcount for access control or credential verification

Key Learnings: Frictionless Capture Is What Earns Adoption (Especially for Safety)

"The moment they realized a person scanning their face is accurately recording them in a daily field report, they recognized efficiency, which proves accuracy."

David Rivera

Verification at the door changes the claims and safety conversation. Standardizing names and employers against DOB credentials at entry means the who/what/when exists before anyone needs it—for incident reports, regulator questions, insurer reviews, or wage and hour claims.

Access data is risk data. The same record that controls the perimeter defends safety and wage claims, which matters most for a lean team that handles contracts, insurance, and claims in-house and needs to show enterprise-grade controls without enterprise headcount.

Adoption follows when the tool reduces work. BCG's supers embraced BiltOn once a face scan populated the daily field report automatically through the Autodesk integration. When the system saved time inside the tools they already use, resistance dropped—and safety and risk leaders gained more complete, consistent data without asking field teams to do extra work.