The Challenge: Onboarding Bottleneck Slowing Projects
Lettire, a regional heavy civil contractor, managed complex onboarding requirements across multiple states and project types. Every new worker required orientation, background verification, certification documentation, and training completion before they could step foot on a jobsite.
Manually tracking these requirements across hundreds of workers per project was consuming 15–20 hours per week of administrative overhead. Worse, incomplete onboarding created compliance risk and delayed project starts.
The Solution: Automated Self-Service Onboarding
Lettire implemented BiltOn's self-service onboarding platform. New workers could complete orientation, upload certifications, and verify compliance on their own time, on their own phone, in their preferred language. The system automatically checked requirements against project-specific and regulatory standards.
Workers who completed all requirements were automatically cleared for site entry. Those with gaps were flagged for attention.
The Results: Faster Onboarding, Lower Overhead, Better Compliance
Within six months:
- Onboarding time per worker dropped from 6 hours to 2 hours
- Administrative overhead was cut by 75% — from 20 hours per week to 5 hours
- Compliance gaps dropped from 12% of new workers to 2%
- Project starts were no longer delayed due to onboarding bottlenecks
- Worker feedback was overwhelmingly positive — the mobile-first approach was easier than paperwork
One project that would normally have experienced a two-week onboarding delay due to a crew rotation was able to bring 30 new workers online in just three days with full compliance verification.
Key Learnings: Self-Service as the Foundation for Scale
For Lettire, the shift to automated self-service onboarding enabled significant business outcomes:
1. Time Savings: Reducing onboarding time per worker from 6 hours to 2 hours freed up administrative capacity for other high-value work.
2. Compliance: Automated verification eliminated the human error that plagued manual processes.
3. Worker Experience: Workers appreciated the simplicity and speed of the mobile-first process, improving retention and culture.
“If your safety guy is stuck onboarding instead of walking the site, that's a gap in your coverage. The system doesn't just save money, it clears the way for people to do their actual jobs.
Greg Stewart, Director of Preconstruction & Operations, Lettire Construction
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